FAQ
Products
Are all products new?
Our online store sells both new and used products. The condition of each item is always clearly indicated in the product description.
How can I find out the condition of a product?
Each product includes a detailed description and photos showing the actual condition of the item. If you have additional questions, you can always contact us.
Shipping and Delivery
Do you ship products throughout Lithuania?
Yes, we ship products throughout Lithuania via reliable couriers or parcel lockers.
Do you ship internationally?
Yes, we also ship to many foreign countries. Shipping cost and delivery time may vary depending on the destination country.
How long does it take to ship an order?
Orders are usually shipped within 1-4 business days after the order is placed and payment is received.
How long does delivery take?
Within Lithuania: delivery usually takes 1–3 business days.
Internationally: delivery time depends on the destination country and courier.
Payment methods
What payment methods are available?
You can pay using:
- bank transfer
- electronic banking systems
- other payment methods available during checkout
Returns and Refunds
Can I return a product?
Yes, products can be returned according to applicable laws. It is important that the product is undamaged and in the same condition as it was received (especially if the product is new).
What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect item, please contact us as soon as possible and include photos. We will help resolve the situation.
Other questions
How can I contact you?
You can contact us via:
- phone
- social media or the contact form on our website.
Can’t find your answer?
Feel free to reach out to us!